Silk Road provides our clients with "seat management" enterprise computing solutions. Our desktop outsourcing approach provides users with PC computing as a reliable desktop service for a fixed monthly price. Services "bundled" into a fixed price seat include help desk support, hardware/software maintenance (restoration to service upon failure in a specified time period), and platform and software technology refresh on a defined schedule. This keeps your employees working with minimum downtime and your IT infrastructure at the state-of-the-art in desktop computing as each desktop is replaced with newer technology every 1, 2 or 3 years.

Desktop outsourcing systems administration services include e-mail, file services, backup and restore, communications, and IT security. Performance to service level agreements, at lower predictable cost and risk, is guaranteed.

Through our world-class systems management center, our professionals monitor the status of desktops, servers, and networks to proactively identify and correct problems before users are affected. Our enterprise solution, based on "best of breed" modern infrastructure management tools, substantially lowers the total cost of ownership while significantly raising the level of service to your enterprise.